NIVONTRIX Money Back Guarantee Policy

At NIVONTRIX, your satisfaction is our top priority. We stand by the quality of our products and services, and we are committed to providing an excellent customer experience. Our Money Back Guarantee is designed to give you peace of mind when shopping with us. Please read the following policy carefully to understand your rights and how the process works.

Eligibility for a Refund

• The product must be in its original condition, with packaging intact, and returned within 30 days of purchase.
• Requests for refunds after 30 days will not be accepted unless covered under warranty or special conditions.
• Digital products are eligible for a refund if there is a technical issue that cannot be resolved by our support team.

Refund Process

1. Contact Us: Initiate the process by contacting our customer service team at support@nivontrix.com. Provide your order number and a brief description of the issue.
2. Approval: Our team will review your request and respond within 3-5 business days. If approved, you will receive instructions on how to return the product.
3. Return the Product: Ship the product to: NIVONTRIX Returns, 123 Commerce St., Suite 456, Springfield, IL 62701, USA. Please include a copy of the invoice.
4. Refund Issuance: Once we receive and inspect the returned product, your refund will be processed within 10 business days. Refunds will be issued to the original payment method.

Exclusions and Considerations

• Sale items and gift cards are not eligible for refunds.
• Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to a NIVONTRIX error.

Contact Us

If you have any questions about our Money Back Guarantee, please do not hesitate to contact us at support@nivontrix.com or call us at (217) 555-7890. Our customer service team is here to assist you.

Thank you for choosing NIVONTRIX. We appreciate your business and are committed to ensuring your satisfaction with every purchase.